Responsible Gaming
at 35bdd

Our Commitment

35bdd believes that gambling should be an enjoyable leisure activity — one that remains firmly within the control of the player at all times. Our responsible gaming policy is not a formality. It is a genuine, operational commitment that shapes how we design account features, how we train our support staff, and how we monitor platform activity across every registered account in Bangladesh.

We understand that for a small number of players, gambling can become problematic. Problem gambling is a recognised condition that can cause serious financial, psychological, and social harm. 35bdd takes this risk seriously and has invested in tools and processes specifically designed to detect early warning signs and intervene before harm escalates.

Every feature on this page — from deposit limits to self-exclusion — is available at no charge and can be activated by any player at any time without having to provide a reason. Our support team will never question your decision to set a limit or exclude yourself. We will simply implement your request as quickly as possible.

Age Restriction — 18+ Only

35bdd is strictly an adults-only platform. Players must be 18 years of age or older to register an account, make a deposit, place a bet, or participate in any promotional activity on 35bdd. This requirement applies to all players regardless of location within Bangladesh or the payment method used.

Age verification is carried out as part of the registration process and is repeated as a mandatory step before any withdrawal above the minimum threshold is processed. Verification requires submission of a valid government-issued identity document — for example, a National ID card or passport — that clearly shows the player's full legal name and date of birth.

• Underage registration: If 35bdd discovers at any point that a registered account belongs to a person under the age of 18, the account will be closed immediately, all pending bets will be voided, and any deposited funds will be returned to the original payment source — bKash, Nagad, Rocket, or bank account as applicable.
• Third-party deposits: Depositing funds on behalf of a minor, or allowing a minor to use your registered account, is strictly prohibited and may constitute a criminal offence under applicable Bangladeshi law.
• Parental controls: Parents and guardians who share devices with children are strongly encouraged to activate operating-system-level parental controls, use filtered internet access services, and keep their 35bdd account credentials private and inaccessible to minors.
• Reporting underage access: If you have reason to believe that a minor is accessing the 35bdd platform — whether through a shared device, a borrowed account, or a newly registered account — please contact [email protected] immediately. All such reports are treated with urgency and full confidentiality.

Signs of Problem Gambling

Problem gambling develops gradually and is often not immediately obvious to the person experiencing it. Being aware of the warning signs — in yourself or in someone you know — is the first and most important step toward getting things back under control. The following indicators are commonly associated with problematic gambling behaviour.

• Spending more than intended: Consistently depositing amounts that exceed the budget you originally set for yourself, or finding that you have no memory of how much you have spent in a session.
• Chasing losses: Returning to gambling specifically to win back money that was lost in a previous session, particularly when this leads to larger and more frequent bets.
• Gambling with money needed elsewhere: Using funds designated for rent, utilities, groceries, school fees, or other essential expenses to fund gambling activity.
• Neglecting responsibilities: Missing work, neglecting family obligations, or withdrawing from social activities in order to spend more time gambling.
• Dishonesty about gambling: Concealing gambling activity, losses, or the amount of time spent gambling from family members, friends, or colleagues.
• Borrowing to gamble: Taking out loans, borrowing money from friends or family, or using credit facilities specifically to fund gambling deposits.
• Feeling irritable when not gambling: Experiencing anxiety, restlessness, or irritability during periods when you are unable to access the platform or place bets.
• Failed attempts to stop: Deciding to stop or reduce gambling but finding it difficult or impossible to maintain that decision over time.

Experiencing one or more of these signs does not automatically mean you have a serious problem, but it is a strong signal that taking action — even a simple time-out — is a good idea. 35bdd's support team is available 24/7 to help you assess your situation and apply the appropriate protection tools.

Self-Assessment

35bdd encourages all players to periodically review their gambling habits honestly. The questions below are drawn from widely used problem gambling screening frameworks. Read each question and consider whether it applies to you regularly, occasionally, or not at all.

Player Protection Tools

35bdd provides a suite of practical, account-level tools that give every player direct control over their gambling activity. All tools are free to use, available immediately upon request, and can be activated without requiring a specific reason or justification.

How to Activate Your Limits

Activating any responsible gaming tool on 35bdd takes less than two minutes. All tools are accessible directly from your account dashboard once you are logged in. The steps below apply to deposit limits, loss limits, wager limits, session time limits, and time-out periods.

• 1
  Log in to your 35bdd account Navigate to the 35bdd platform and log in using your registered mobile number or email address and your account password.
• 2
  Open Account Settings Click on your account name or profile icon in the top right corner of the dashboard to open the account settings menu.
• 3
  Navigate to Responsible Gaming In the settings menu, locate and select the "Responsible Gaming" or "Player Protection" section. This section lists all available limit and protection tools.
• 4
  Select the tool you want to activate Choose the specific tool — for example, "Deposit Limit" or "Time-Out" — and select your preferred parameters (amount in ৳ and/or time period).
• 5
  Confirm your selection Review the details of the limit you are setting and confirm. The tool becomes active immediately. You will receive a confirmation message to your registered email address or mobile number.
• 6
  For self-exclusion requests Self-exclusion cannot be activated via the self-service dashboard due to its irreversible nature. To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request". Our team will process and confirm your exclusion within 24 hours and no later than the next business day.

Support & Resources

35bdd's in-house support team is your first point of contact for any responsible gaming concern. However, we also recognise that some players may benefit from independent, specialised support that goes beyond what a platform support team can provide. The following resources offer professional guidance for problem gambling in Bangladesh and the wider region.

• 35bdd Support Team: Available 24 hours a day, 7 days a week, in English. Contact via email at [email protected] or via live chat inside your account dashboard. Average response time is under 3 minutes during peak hours (BST, UTC+6).
• National Mental Health Helpline (Bangladesh): Kaan Pete Roi is a volunteer-run emotional support and crisis intervention service operating in Bangladesh. If gambling-related stress is affecting your mental health, reaching out to a counselling service is a strong and sensible step.
• Family and community support: In many cases, family members are the first to notice signs of problem gambling. 35bdd supports third-party exclusion requests — if a family member contacts us with genuine concern about a registered player, we will review the request confidentially and take appropriate action.
• Gamblers Anonymous: An international fellowship of individuals who share their experience, strength, and hope with each other in order to solve their common problem and help others recover from a gambling disorder. Resources are available online in multiple languages including English.
• GamCare: An internationally recognised organisation providing information, advice, and support for problem gambling. GamCare's online resources are available in English and cover self-help tools, treatment options, and recovery guidance.

Tips for Responsible Play

The vast majority of 35bdd players gamble safely and enjoyably. The following practical habits are recommended for every player, regardless of how frequently they play or how much they deposit. Embedding these habits into your routine from the start is the most effective way to ensure that gambling stays fun and under control.

• Set a budget before you start: Decide in advance the maximum amount in ৳ you are comfortable spending in a session or over a week, and treat that amount as paid entertainment — money you are happy to spend, not money you expect to get back.
• Never gamble to recover losses: Accept that losses are a normal part of gambling. Chasing losses — increasing your bets or making additional deposits specifically to win back what you have lost — is the single most common path into problem gambling.
• Set time limits alongside money limits: Decide how long you are going to play before you start, and use 35bdd's session time limit tool to enforce that decision automatically. Time passes quickly in a gaming session; a timer removes reliance on willpower.
• Never gamble under the influence: Alcohol and other substances impair judgement and lower inhibitions around spending. Gambling while impaired increases the risk of making bets you would not make sober and spending more than you intend.
• Keep gambling separate from your finances: Use a dedicated bKash or Nagad wallet specifically for gambling, funded only with your discretionary entertainment budget. This makes it simple to track your actual spending and prevents accidental overspending from your main account.
• Take regular breaks: Even if you are enjoying a session and feeling in control, taking a short break every 30-60 minutes helps maintain clear thinking and reduces the risk of session creep, where a planned 30-minute session extends to several hours.
• Keep perspective: Gambling is one of many leisure activities available in Bangladesh. If you find that gambling is taking time or money away from other activities you used to enjoy — cricket matches with friends, family meals, personal hobbies — that is a signal worth paying attention to.
• Talk openly about it: If someone you trust expresses concern about your gambling, take that concern seriously rather than dismissing it. People close to us often notice changes in our behaviour before we do ourselves.